Processing Time

• Orders are processed within 1–3 business days. Orders are not shipped on weekends or holidays.

Shipping Methods

• Free shipping in the US on orders over $65
• We offer international shipping. Delivery times vary by destination and are calculated at checkout. Please note: international orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer.

We ship via USPS:

Shipping in US:

• USPS Ground Advantage (3–7 business days)
• USPS Priority Mail (2–4 business days)

International Shipping:

• First Class Package International (1-2 weeks)
• USPS Priority Mail (6-10 business days)

Order Tracking

• Tracking will be provided through email once your order ships.

Delays

• Delivery times are estimates and may be affected by carrier delays.

Incorrect Address

• We are not responsible for orders shipped to incorrect addresses.

Lost or Damaged Packages

• Contact us at Hello@theorcahouse.com within 48 hours of delivery (or expected delivery date) for any issues.